The Impact of Employing Artificial Intelligence Technologies on the Quality of Decision-Making Among Employees in Major Municipalities in the Gaza Governorates"

Abstract

This study aimed to measure the effect of employing artificial intelligence (AI) technologies on the quality of decision-making among employees in major municipalities across the Gaza Governorates. It adopted a descriptive-analytical approach. A 48-item questionnaire, whose validity and reliability had been established, was administered to a random sample of 271 employees. The results showed that both the use of AI and the quality of decision-making were high, with relative weights of 74.96% and 74.27%, respectively. A positive correlation was also found, along with a statistically significant positive effect of AI on decision-making quality, with an explanatory power of R² = 23.5%. The results revealed no statistically significant differences attributable to gender, years of service, or job title. However, significant differences were found according to educational qualification, favoring employees with postgraduate degrees. The study recommended implementing specialized training programs on using AI in crisis management and strategic planning, as well as establishing data governance to ensure the reliability of AI-assisted decisions.